Timothy
N. Walters (Zayed
University,
Dubai, UAE) and
Lynne Masel Walters
(Texas
A&M
University)
Paper delivered at the Communication Technology and
Policy Division, AEJM, August
2002
ABSTRACT: The
United Arab
Emirates is attempting to
carve a piece of the future out its desert by erecting
Internet
City on the main
road connecting the Emirates of Dubai and
Abu Dhabi. This
effort is fraught with contradictions. Emiratis are eager for
the businesses and jobs that they expect to pull out of
cyberspace. Yet, they are reluctant to make social and
cultural changes. Policy makers are finding it difficult to
deal with the competing demands of traditional religion,
culture, and society on the one hand and modern freedom,
information interchange and globalization on the other. How
they resolve the conflict will determine whether the UAE and
its sister countries on the Arabian
Peninsula will join the new world or be buried in
the old.
Introduction
H.H.
Sheikh Mohammed Rashid Bin Al Maktoum manned a booth at Comdex
2000 in Las
Vegas.
The display was designed to attract techies and their
businesses to Dubai
Internet
City.
Watching His Highness promote his sand- dune-to-city marvel,
one glib observer noted that the royal was trying to “pull a
[Las Vegas mobster and founding father] Bugsy Siegel in the
middle of the Dubai desert” by building a community based on
technology, instead of one based on gambling (Gartner,
2000).
The
stakes might be higher for the
United
Arab Emirates
as it looks to the economic future, than they were for Bugsy.
The UAE is small country of approximately 2.9 million, resting
at the toe of the Arabian
Peninsula,
touched by Kingdom
of Saudi
Arabia
and the Sultanate of Oman. Roughly the size of
Maine,
the UAE has undergone a profound transformation from an
impoverished region of small desert principalities to a modern
state with a high standard of living. The transition has
occurred in a little more than 30 years.
The
UAE has an oil-and-gas driven economy with an estimated 2000
GDP per capita of approximately $22,800 (in purchasing power
parity)1
and a rank in the
top portion of the Human Development Index (CIA, 2001;
United Arab Emirates Yearbook; Human Development
Indicators, 2001, p. 141). These figures compare favorably to
neighboring countries: Bahrain, $15,900; Egypt, $3,600; India,
$2,200; Iraq, $2,500; Kuwait, $15,000; Oman, $7,700; Pakistan,
$2,000; Qatar, $20,300; Saudi Arabia, $10,500; Syria, $3,100
(CIA, 2001).
In
the United
Arab Emirates,
seven rulers exercise political power over a federation
established in 1971. None of the emirates has any
democratically elected institutions and their rule has been
both tradition bound and patriarchal (U.S. Department of
State, 2001). Because political parties and elections are
prohibited, the citizens of the UAE cannot change their
government democratically. Citizens may express concerns
directly to their rulers by traditional means including the
majlis, a sort of political open house2
(International Press Institute, 2000; see also U.S. Department
of State, 2001).
The
seven emirate rulers constitute the Federal Supreme Council,
the highest legislative and executive body. The council
selects a president and a vice president from its membership
and the president appoints the prime minister and cabinet. The
Cabinet manages the Federation on a day-to-day basis. A
consultative body, the Federal National Council, comprising
advisors appointed by the emirate rulers, has no legislative
authority, but questions government ministers in open sessions
and makes policy recommendations to the Cabinet (U..S.
Department of State, 2001).
Each
emirate retains control over its own oil and mineral wealth,
some parts of internal security, and some regulation of
internal and external commerce. The federal government has
primacy in matters of defense and foreign policy, some aspects
of internal security, and, increasingly, in the supply of
government services (U.S. Department of State,
2001).
The
judiciary generally is independent, but political leadership
can review its decisions. The legal system of the UAE is based
on a constitution approved by the Federal National Council in
1996, replacing the provisional documents that had been
renewed every five years since the country’s creation in 1971
(www.infoprod.co.il/uae2a.htm).
Springing from tradition, the constitution, and legislation,
the UAE legal system has been influenced by Islamic, Roman,
and French law (www.law.emory.edu/IFL
/legal/UAE.htm;
see also, www.uottawa.ca. world-legal-systems/eng-common.htm).
Common law principles have become important in commercial
contracts, and Federal Law No. 40 modernized intellectual
property law in 1992 (Dubaiinc, 2001; IPR, 2001; Abu Ghazaleh,
2002).
Today,
as oil and gas revenues flow from the well head, life is lived
large with the Emirati equivalent of two cars in every garage.
The State supports the trappings of an easy life with low-cost
education and medicine, high paying jobs, short working hours,
and low-cost housing loans for nationals. Inspired by the
benevolent leadership of Sheikh Zayed bin Sultan Al Nahayan,
who has led the country for more than 30 years, the
United
Arab Emirates
has blossomed in the desert.
The
Sheikh has taken steps to move away from its oil dependence.
The federal government has invested heavily in tourism,
aviation, re-export commerce, and, recently,
telecommunications. In doing so, leadership has recognized
that the country must make more of its human resources. Devoid
of most natural resources except for petrocarbons, the UAE,
particularly the Emirate of Dubai, has invested billions of
Dirhams in high technology equipment and training. The great
dream is that, with this investment, the desert and its people
will bloom. They can create income-yielding activities and
serve as pillars of the future (Walters, 2001, p.
82).
Yet
even as it offers promise, IT provides significant challenges
as well. The same science and technology that will propel the
economy into desired realms may propel the culture onto
dangerous turf. The empowerment of individuals that is a by-product
of technological advancement will run up against traditional notions of
society in the UAE and across sister Gulf Cooperation Council
(GCC) states Bahrain,
Kuwait,
Oman,
Qatar,
and Saudi
Arabia.
Sheikh
Ali Korani, director of the
Ayatollah
Gulpaybahane
Computer
Center
in Qom
spoke of this contradiction. He said, "Take a knife, for
example. You can use it in the kitchen or you can use it to
commit crimes Many things have a double nature and the
{technology} is one of them," he
explained. "You can use it in different ways. The main thing
is to use it for the good” (CNN Interactive, 1997). Searching
for that good has led many governments to go slow, perhaps
because they have understood that creating computer networks
can facilitate the means for individuals who act to build a
community of rights (Walters, 2001, p.
247).
The
ability to develop policies that take the greatest advantage
of cyberspace and do the least amount of damage to culture
will determine if the desert will bloom or wither (Aizu, 1997;
see also Price and Krug, 2000).
Civic
society
The
law does not determine by itself how free, pluralistic, or
independent the media (including the internet) will be. The
interaction between legal and social-cultural institutions
define this relationship (Price and Krug, 2000, pps. 8-10).
Laws, of course, help, but even authoritarian societies have
mastered the vocabulary of free expression, or statement (and
access to that statement), and have written it into their
constitutions. (See International Constitutional Law,
http://www.uni-wuerzburg.de/law/home.html).
The
will of the people and the development of civic society have
great impact on how the laws will be implemented (O’Donnell
and Schmitter, 1986; Geremek, 1992; Diamond, 1994; Bryant,
1995). In civic society complex networks of economic, social,
and cultural practices based on friendship, family, the
market, and voluntary association influence daily life
(Wapner, 1995) Such civic forces are in play in varying
degrees in the UAE and sister GCC countries, where kinship and
marriage count, and extended family networks wield enormous
power in all aspects of life. Thus, any policy of freedom of
statement becomes intertwined with family, tradition, and
heritage. (See for example, Essoulami, 2001; Za’Za’,
8
January 2002)
GCC
countries share many things: geography, history, culture,
language, and religion - and (mostly) absolute monarchies. In
these Arab/Islamic societies people serve families and
families serve society; so the individual finishes last
(Patai, 1983; Nawar, 2000). For most, the rule of the family
is the norm. There are no political parties, and no freedoms,
other than those that the ruler offers his “family,” or those
that the head of the household offers his wife and
children.
Across
the GCC and in the UAE, families also share many common
characteristics, the first of which is an abiding dedication
to Islam. Muslims have experienced no need for the development
of secularism, as has the West. Indeed, Islam is not a “matter
of religion as Westerners understand it, “ said Mary-Jane
Deeb, adjunct professor at
American
University.
“Conservative Muslims see the West imposing an entire system
of economic, political, and social values that strike at the
heart of Islamic way of life. Westerners would consider most
of these values secular, but to conservative Muslims almost
nothing is secular. The Koran governs everything…” (Taken from
Ringle, 2001). Thus in the UAE, as inother GCC states, Islam
is normative. It is the sustaining force; it permeates the
entire society (Patai, 1983; Lewis, 1990).
Besides
Islam, other strands of a long, proud history are woven into
the cloth of society. The Arabic language is one strand. It
carries with it emotions, feelings, and thoughts, creating an
artistic statement of sound and rhythm that Naguib Mahfouz
describes as “searching for tunes in the air” (Mahfouz, 1986,
p. 33). Loyalty and an emphasis on honor, both drawn from a
simpler past, are other valued traits (Patai,
1983).
Legal
Norms
As
do many other countries, the UAE guarantees freedom of
statement in its written constitution. Article 30 protects
“freedom of opinion and expressing it verbally, in writing or
by other means of statement shall be guaranteed within the
limits of the law” (Human Rights Watch, June 1999, at
www.hrw.org/ advocacy /internet/mena/uae.htm). Article 31
guarantees “freedom of communication by post, telegraph, or
other means of communication and (that) the secrecy thereof
shall be guaranteed in accordance with the law” (Human Rights
Watch, June 1999,
http://www.hrw.org/advocacy/internet/mena/uae.htm).
But
it is Article 7 of the Constitution that gives an idea of how
“accordance with the law” is defined in the UAE; this article
declares Islam the official state religion and that Islamic
shari’a shall be a principal source of legislation (Legal
Profiles, Islamic Family Law http://www.law. emory.edu/?IF
L/legal/UAE.htm). Shari’a is derived from principles of the
Koran, explicated by Ijma, or rules that develop through
debate and the resultant consensus of religious leaders
(Kabbani, nd).
While
controls exist, the media in the
United
Arab Emirates
are relatively free, particularly when compared with other GCC
states (U.S. Department of State, 2001). Federal Law 15 of
1988 requires that all publications be licensed with the
ministry of education and delineates acceptable subjects of
reporting. Journalists censor themselves on sensitive subjects
such as the ruling family, Islam, and national security,
government policy, religion, and relations with neighboring
states. The information minister, a son of Sheikh Zayed, has
been quoted as telling the media to “criticize freely,” though
there is no evidence that journalists have complied,
particularly with respect to Emirati rulers and their extended
families (Al Bakry, 2001; Human Rights Watch, June
1999; Owais and Matthew, 2000).
Reporters
have established boundaries themselves, practicing self
censorship akin to prior restraint. “Freedom without
responsibility may invite chaos,” Ayesha Ibrahim Sultan, head
of the UAE journalist’s union has said. “Freedom and
responsibility have to go hand in hand. If we separate them
and allow total freedom, it will lead to chaos...” (Rahman,
2001). Freedom, then, is not absolute, it is limited because
certain social aspects, including the morals and values
guiding a society, must be considered (Rahman,
2001).
In
establishing boundaries to communication, the UAE is no
different than other societies. Under international law,
governments can restrict information to protect certain
interests such as national security, public order or health or
morals in what amounts to prior restraint (Human Rights Watch,
1999).
The
differences about what constitutes a threat to national
security, public order or health or morals rests, as late
Associate Justice of the United States Supreme
Court
Potter
Stewart might have said, in the eyes of the beholder. Up and
down the GCC, stakeholders are considering what limits should
be. In a 1998 editorial, Abu Dhabi-based Al Ittihad
urged people to adopt a modern cultural concept of freedom
while practicing responsible decisions in real life. The paper
called for the formulation of an Arab concept of freedom (UAE
Editorials, 1998.)
As
it relates to cyberspace, that formulation is the subject of
vigorous debate. Some social forces have voiced hostility to
the Internet or to its availability to the public at large.
Legislators in Kuwait
and elsewhere have denounced the Internet as a threat to local
culture, morals, or religious sensibilities (Human Rights
Watch, 1999). Other GCC governments and their supporters have
sounded these same themes to justify a go-slow, paternalistic
approach to allowing public access to the
Internet.
That
viewpoint includes the Saudis. Saleh Abdulrahman al-'Adhel,
the head of the King Abdul-Aziz City for Science and
Technology, reportedly stated that the Internet presents "an
important service in relaying and distributing information but
also has a negative side that conflicts with our faith and our
Arab Muslim traditions” (Associated Press, 12 May 1997).
Worries about material considered offensive delayed Internet
access in Saudi
Arabia,
where foreign publications are strictly controlled and
censored. State telecom monopolies capable of blocking Net
access to politically, socially, or culturally sensitive
information help to keep a lid on the problem (Reuters, 1998;
see also, Lee 2001; Associated Press, 12 May 1997; Trabelsi,
1998).
The
UAE, sensing an economic opportunity, has been more liberal
than GCC sister states
Saudi
Arabia
or Kuwait
(Wheeler, 2000; see also Dubai Press Club, 2000). On
10
May 2001,
General Sheikh Mohammed, Crown Prince of Dubai and UAE
Minister of Defense speaking in rather de Tocquevillean terms
at the launch of Dubai
Media
City
said that:
I
guarantee freedom of statement to all of you…. Let us do so
responsibly, objectively and with accountability and in the
spirit of the social and cultural context in which we
live.
This
freedom will allow and encourage the Arab media to return
home, to broadcast and publish once again from Arab land, and
contribute to this new regional media industry.
Always
remember, the human mind, once stretched by a new idea, never
returns to its original size. It only grows larger. Media has
the power to effect change and evolve (Gulf News,
11
May 2001;
for more information also see, Wheeler, 21
January 2001).
The
Federal National Council has echoed this sentiment, has
offered its support and has stressed the need to support
efforts to develop policies and statement as provided by the
constitution (Dawood, 11
January 2001).
Regulatory
Policies
Despite
the advent of globalization, a uniform regulatory standard may
be impossible with respect to cyberspace because, like the
UAE, each country has specific cultural and legal imperatives
driving the regulatory process (Ang, 1997). (Whittle, 16 May
1996; see also, Sussmann, 2000).
“Every
culture has the right to express itself, said Milagros De
Corral, UNESCO’s deputy assistant director speaking in
Abu
Dhabi
on 23
April 2001
before the second International Summit on Internet and
Multimedia (Wired, 2001). But when it comes to cultural
content, the problem is that the moment you change a character
… you can erode something” (Wired,
2001).
Like
the Roman god Janus, the debate over eroding values has twin
faces. Decentralization of information is one. Deployment of
information and communications technology facilitates
decentralization of power, creating distributed information
potentially available to all, including women who live a
cloistered existence in many GCC states. (Women account for 36
percent of Internet subscribers, 2001; Sussmann, 2000). The
second of the twins, globalization, raises the specter of
homogenized values. Because of these concerns, GCC
governments, feeling threatened by the democratization of
access to information, have cautiously approached the spread
of the technology (Dahan, nd).
Many
policy makers around the world argue that curbs on freedom of
statement on the internet are needed to protect children from
harmful content, preserve religious values, safeguard local
cultures, protect national security, thwart terrorists, and
silence racists (Balmer, 2002). GCC States agree. They
generally believe that community standards inherent in Islam,
and the society into which Islam is inexorably woven, must be
protected. Thus they look toward a paternalistic system,
passionately arguing against access to certain classes of
information.
In
the GCC, few officials will admit that blocking unwelcome
political information is among their objectives in imposing
controls on the Internet. In the Gulf countries. As scholars
Grey E. Burkhart and Seymour E. Goodman have noted,
pornography is "almost always first mentioned" when it comes
to what the Internet "may do to national, cultural and
religious values." Among other issues of concern were
proselytizing by other religions, the portrayal of un-Islamic
information (such as the use of alcohol and drugs), and
western norms (particularly as they relate to the role of
women) and culture (Burkhart and Goodman, 1998 taken from
Kettmann, 24 April 2001).
Among
GCC
States,
Saudi
Arabia
has gone furthest in defining the scope of the material it
wishes to keep off the Internet. Its Council of Ministers
decreed that service providers to refrain from "carrying out
any activities violating the social, cultural, political,
media, economic, and religious values of the Kingdom of Saudi
Arabia” (Burkhart and Goodman, 1998).
Officials
of other countries and corporate representatives of ISPs in
the region have also addressed the question of protecting
cultural values. A representative of
Teleyemen,
Yemen's
monopoly ISP, told Human Rights Watch that the Teleyemen was
under "a general requirement" to "limit access to information
which is considered to be undesirable in terms of causing
offence against social, religious, or cultural standards."
Like Saudi
Arabia,
Yemen
filters what users can access through the use of a proxy
server and "censorware” (Human Rights Watch, June 1999;
Goodman and Burkhart, 1998; Nawar, 2000). And, the
Qatar
ambassador to the United Nations has written in
1984-esque language that “the high-level moralities in
preventing the indecent and corrupt material will undoubtedly
nourish morality at the human level. Prohibition, in this
respect, therefore, is not deprivation but enrichment; not
suppression but discipline, and not limitation but expansion”
(Quoted in Sussmann, 2000).
The
United
Arab Emirates
is among those who so protect its citizenry. The UAE filters
and blocks based on content and also has the capacity for
electronic eavesdropping (Human Rights Watch, June 1999; see
also, Bell, 2001). UAE dial-up users who employ the local
telephone service do not access the Internet directly. They
dial in to a proxy server of Etisalat, the government
telephone monopoly and single ISP in the country. The proxy
denies access to web sites if the URL requested is on a list
of banned sites, or if a content check of the site by the
proxy server turns up objectionable material 4
(See Human Rights Watch, June 1999; see also 2000 World Press
Freedom Review). Terms and conditions of usage permit Etisalat
to terminate services if a consumer uses the service for a
“criminal activity or unlawful purpose such as but not limited
to vice, gambling or obscenity or for carrying out any
activity which is contrary to the social, cultural, political,
economical or religious values of the UAE” (Etisalat,
2002).
If
you go somewhere Etisalat believes you should not venture, the
following message pops up.
Emirates
Internet denies access to this site.
For
more information on Emirates Internet services click
here
When
you click here, the message takes you to the “Emirates
Internet & Multimedia” homepage. It does not explain why
the site was blocked.
UAE
Government officials say the sole purpose of its blocking
policy is to eliminate pornographic sites. A senior official
in the Ministry of Information and Culture told Human Rights
Watch in a telephone interview on June
10, 1998:
There is no restriction on the political,
social, economic side. Politically, in the U.A.E., we do not
hold value for censorship, especially political or
censorship of ideas: we don't believe in that. You can
access on the Internet any material, from
Israel
or anywhere. The whole idea [of the proxy system] was to
block X-rated materials. You can see the first pages [of
sexually explicit sites], but not whatever is after that.
(Human Rights Watch,
1999).
The
Etisalat staff reviews web sites, sometimes responding to
complaints or tips from users, using broad guidelines focusing
on the “sexually explicit” to root out objectionable sites.
Apparently the system was set up to response to concerns fears
of abuse by young people. A committee at Etisalat examines the
site, verifies the pornographic content, and then blocks it
(Human Rights Watch, June 1999).
The
official added that, although Etisalat attempts to block
sites, the proxy filtering system was not foolproof. "You can
get to porno," he said, "because you can always just dial a
foreign server. We try our best to limit x-rated material, but
you can never really build a wall" (Human Rights Watch, June
1999).
This
official was correct. For those with the technical means and
money (many of them the young people Etisalat sought to
protect), blocking is ineffective. The Web-savvy can
circumvent it; the petro rich can dial around it, reaching an
ISP outside the country (Campagna, 2000). For those who can
afford the best, Star Duo offers a fast satellite Internet
service (“several hundred times faster” than the typical local
ISP) for the Middle
East
with a footprint including most of the Arabian
Peninsula.
Such service is pricey. The hardware including dish and
receiver and sundries retails at $2,635; 2Gb of download costs
$254 per month (see Star Duo, www.star-duo).
UAE
authorities maintain that they do not track individual users'
online activities. Nonetheless, they retain the technical
capability to do so if they choose, an ability facilitated
because all dial-in users are channeled through a proxy server
operated by this public utility (Human Rights Watch, June
1999). When a Gulf News staffer complained to Etisalat
that some of his e-mail was not getting through the proxy
system, he was told that yes, indeed, the message had left at
a specific time to a specific individual. And Lloyd’s
Bank-Dubai refuses to create on-line banking for its customers
because of Etisalat-related security
issues.
If
pornography is an Internet-related direct threat that some GCC
believe might diminish Islamic society, another more insidious
threat is the ascendancy of English on that media. Viewed
through the lens of Islam, this dominance could be interpreted
as a sign of Western imperialism (Patai, 1983). This fear is
not without some validity. Noting the potential for damage,
UNESCO issued a warning in 2000 regarding the possible
disappearance of half of 6,000 existing world languages
5
(Human Rights Watch, 1999). GCC Arabic speakers do not intend
that the language of the prophet will be one of them. At the
January
19, 2002,
meeting of the Session of the Islamic Commission for Economic,
Cultural and Social Affairs in Jeddah The Secretary General of
the Organization of the Islamic Conference (OIC) Dr.
Abdelouahed Belkeziz called for rectifying the “cultural
warfare” being practiced against Islam. (See http://www.oic-oci.org/.)
Internet
and the news
Because
total censorship is virtually impossible once citizens have
the means, skill, and opportunity to go on line, the Internet
will be a catalyst for change for those so empowered. That is
because the Internet evaporates distance while combining text,
speech, and pictures in a compelling convergence of
communication that potentiates real-time, far flung,
unfiltered information gathering (Pool, 1990, p. 8). Such a
threat will necessarily compel introspection on how the Arab
world can resist the perceived “evils” of globalization on the
one hand while modernizing on the other (Kettmann,
2001).
Government
intervention and press restrictions had led some Arab news
organizations to move their headquarters from states on the
Arabia
Peninsula
to other, more media friendly countries. But even as this
Diaspora developed, many who could afford it (and were so
inclined) in the UAE and sister GCC states cast their eyes
skywards, relying on satellite television containing foreign
channels for alternative information. The increasing number of
Internet users has complicated the task of control as a new
generation explores the world at large.
Control
is difficult in these circumstances. A Reuters report on
20
September 2000,
quoted Mohammed Al-Abbar, director general of
Dubai's
Economic Department, as saying that the increase of satellite
access and Internet usage makes censorship more difficult to
achieve in the country.
“In
today's world censorship doesn't exist,” he said. “We can pick
up hundreds of channels here plus the internet. The world is
changing. We are already a global city, traveling the world,
and we know exactly what is happening around the world and we
cannot hope to stop, nor would we want to stop, whatever is
happening. So censorship is no longer an issue
{for
the media}.
We want the same freedom to operate as if a channel was in
London,
Atlanta
or wherever" (Reuters, 20
November 2000).
Fear
that democratizing Internet access can undermine the state
chokehold on information has been a significant factor in
slowing Internet growth (Dahan, nd; see also Committee To
Protect Journalists www.cpj.org/countrystatus; Reporters sans
Frontičres, www.rsf.fr; Human Rights Watch, www.hrw.org; and
the U.S. State Department's Country Reports on Human Rights
Practices; www.state.gov///www/global/ human_rights/hrp_
reports_mainhp.html). Despite this purposive foot dragging,
the Internet has begun spreading. Pro-Internet forces in
government and in the business, academic, and research
communities, wishing to keep current and globally competitive,
have pushed for easier access to online data and
communications (Human Rights Watch, 1999; Human Rights Watch,
June 1999; Dahan, 2001; United Nations, 2001).
Country |
Number
of subscribers |
Estimated
Number of users per account |
Number
of internet users |
Population |
Bahrain |
35,000 |
3 |
105,000 |
645,341 |
Kuwait |
55,000 |
3 |
165,000 |
2,041,961 |
Oman |
28,000 |
3 |
84,000 |
2,622,198 |
Qatar |
25,000 |
3 |
75,000 |
769,152 |
Saudi
Arabia |
190,000 |
3 |
575,000 |
22,757,092 |
United
Arab
Emirates |
220,000 |
3 |
660,000 |
2,900,000 |
sources:
DIT Group, www.ditnet.co.ae; Dahan, nd; World Development
Indicators, 2001; http://www.nua.ie/ surveys/how_
many_online/m_east.html. * December 2000. All other internet
user figures March 2001.
Today,
every GCC country has some form of international connectivity.
Citizens of many member countries reach the Internet via a
national monopoly Internet Service Providers (ISP). About
1,664,000 persons are "online" in a combined population of
about 31,735,754 in
Kuwait,
Bahrain,
Qatar,
Oman,
Saudi
Arabia
and the United
Arab Emirates.
Cybercafés, which are particularly prevalent in the UAE,
afford the Emirati public Internet access for an hourly fee
starting from about $1.75 to $1.90 an hour in
Dubai.6
Most
GCC countries allowing Internet access have tolerated freer
statement online than is permitted in the local news media.
Kuwait
has permitted relatively unfettered online speech for the
thousands of users in each country, even as they enforce press
laws against print periodicals that publish "objectionable"
material (Human Rights Watch, 1999; Human Rights Watch, June
1999; see also, Anderson and Eickelman, 1999). The Digital
Freedom Network has made censored materials available online
(Human Rights Watch, June 1999; see also (http://www.dfn.
org/). The World Wide Web, with its online newspapers and
radio and TV webcasting, has enhanced the potential diversity
of news available to people with the means, inclination, and
the training (Human Rights Watch, 1999).
Conferences
on the information revolution top the list of events covered
in the region as the Arab press seeks to fulfill its craving
for Internet news. (See for example, A Comprehensive Guide
to Middle East Web Sites, http://MiddleEast
Directory.com.) In January 2002, newspapers in
Egypt
tub thumped for an exposition in
Cairo
described as the “Middle
East’s
biggest telecom” show; others of these exhibitions from the
same tradeshow company were scheduled to follow quickly in
Morocco
and Iran
(CommsMEA, 2002, or see the web site at http://www.itp.net/corporate/current/97478918465888.htm).
GCC
governments have attempted to shape the Internet to spread
positive news through public information as well as prevent
the spread of negative information through regulatory
policies. Every GCC government has launched at least one web
site to get its voice heard amidst the clutter of alternative
information sources in cyberspace. (See
http://www.ain-al-yaqeen.com/issues/20011026/ feat9en.htm.)
Bahrain,
Kuwait,
Oman,
Saudi
Arabia,
and the United
Arab Emirates
web cast state radio and/or television.
Transition
through self-censorship
Access
to information also has been limited by indirect phenomena.
These have included the affordability of computer equipment
and of Internet and phone connections; the condition of
telecommunications infrastructure, including the number of
telephone lines per capital and available bandwidth; and
educational attainment including computer literacy7
(See for example, World Bank, 2002 or United Nations, 2001).
In many countries, like the UAE, with rapid internet growth,
the government has encouraged advancement by building
"backbone" telecommunications networks, providing initial
funding; creating regulations and technical standards; and
encouraging private investment through enterprise zones and
tax incentives.
There
are many implications of affirmative policies for the
political economy. These include weighing competing demands
for scarce state resources, fear of losing control over
information, and a desire to protect monopoly profits of state
telecommunications companies (Human Rights Watch, June 1999).
The local prices of computer equipment or services also deter
Internet use in some countries of the region. Those prices may
reflect government attitudes toward popularizing Internet use,
insofar as the government sets, taxes or subsidizes those
prices. Free market advocates believe that internet and
telephone costs are probably more expensive than they might be
if there were more competition in the region (Human Rights
Watch, June 1999; Cost of technology harms business,
2002).
Country |
Estimated
Costs
for
30 hours monthly |
Internet
speed
and
access rating |
Bahrain |
$42.18 |
4.1 |
Kuwait |
$32.79 |
5.7 |
Oman |
$19.99 |
4.1 |
Qatar |
$49.34 |
5.7 |
Saudi
Arabia |
$69.24 |
4.1 |
United
Arab
Emirates |
$17.88 |
5.7 |
Dial-up
service at maximum modem speed. Costs equal telephone tariff
plus cost for 30 hours of monthly usage from ISP. This
excludes initial ISP hookup charge (see
http://www.middleeastdirectory.com/me-isps.htm). Data
Development Group, World Bank. Internet speed and access
measures the lease-line or dial-up access to the Internet. A
rating of 1 means that speed is slow and access expensive; a
rating of 7 means speed is fast and access as inexpensive in
the world. See individual country tables developed by The
World Bank Group, http://www.worldbank.org/data/
countrydata/ictglance.htm.
Network
bottlenecks have also played a role. One inconsistency of the
global economy is the skewed distribution of information
technology. But the disparity may be most striking when it
comes to communications bandwidth. the basic information
carrying capacity of a network to transmit phone calls and
bits of data (Anderson, 1997; Romero, 2001; see also Dodge and
Kitchin, 2001). Generally speaking, the
Middle
East
and the GCC are bandwidth impaired. This impairment means that
multimedia is slow, if not impossible, to download (For
example, see Dodge and Kitchin, pps. 23-24, 27, 32). (Star
duo, a satellite Internet-based service, estimates the average
download speed of a typical Middle Eastern ISP at an 8Kbps
average). The emergence of information haves and have-nots is
a pressing concern for all governments. Government could help
diffuse information if public policy levels the playing field
(Walters, 2001).
Another
factor inhibiting Internet growth in the region is the
continuing dominance of English-language materials. Part of
the problem is that there is friction is caused by frayed ego
connected with use of indigenous language. But the largest
impediment is not knowing a second language. While the volume
of material in Arabic is growing and the Arabic software
available for browsing the Web is improving, the many users
who do not read English remain at a distinct disadvantage in
their ability to access online resources (Human Rights Watch,
1999; see also, Trabelsi, 2001).
The
UAE, particularly the Emirate of Dubai, has attempted to draw
technologically based business to its dunes, creating
enterprise zones built on the duty-free model.
Media
City
and Internet
City,
built from scratch in the urban sprawl north of the
Dubai
on the road to Abu
Dhabi,
have had some success drawing media businesses and internet
related business to their gleaming glass buildings. In late
January 2002, Dubai
Media
City
listed 58 partners in 7 different business categories
(Broadcasting, Communication, Music, New Media, Publishing,
Production, and Post Production) on its campus, including
well-know concerns such as Aranet. Asianet, e-Promoseven, the
largest communications company in the Arab world; Lowe Lintas
Partners Middle East North Africa; Reuters; Saudi Research and
Publishing Company; and Sony Broadcast & Professional. In
late January 2002, Dubai
Internet
City
had about 255 members including industry giants such as
Oracle, Microsoft, and VeriSign.
Technology
and the drive to a new economy
Attracting
business with incentives to Dubai’s
sand dunes of dreams is only one part of the puzzle. Another
is creating business models that work for far-flung
enterprises, such as e-business, traditional media, and trade
free distribution centers. It is especially difficult to fit
the puzzle pieces together within regulatory frameworks and
the context of Islamic society.
One up-and-running
business model with some chance of success, at least among the
computer literati, is the government-to-consumer service
space. At the beginning of 2001
Dubai
launched www.dubai.ae, a cyber gateway providing access to
data and services for business and consumers alike. Sites
developed by the Dubai Police, Dubai Municipality, the
Department of Economic Development, and the Department of
Health and Medical Services are among the government services
now on line. A customer can pay water and electricity bills on
line, check on (and pay) traffic fines, and arrange visas
(Janardhan, 22
January 2002;
see also, Introducing cyber lifestyle, 27
October 2001).
Although
e-government sites provide efficient, less expensive customer
service, these sites are not the economic engines that will
create high-paying white color jobs necessary for Emirati
citizens. Creation of these knowledge-based career paths will
be an entirely different matter.
The
Arab Advisors Group (www.arabadvisors.com), a new economy
research and consulting company, concluded that the potential
for Internet ventures existed in GCC countries. It also
cautioned against over optimism (DITnet, 24
January 2001).
The group suggested that not all technology models would
succeed in the Arab world and that online ventures should
concentrate on aggregating groups across the region, rather
than concentrating upon individual countries (DITnet,
24
January 2001).
If
aggregating is to occur and technology is to be the driving
force, conflicts between the new economy and its values, and
Islamic society and its values, must be resolved, So, too,
must intellectual property issues (patents, trademarks,
copyright, and employee agreements) be addressed (Arab Legal
Systems in Transition, 6 April 2001). Because information is a
primary ingredient of the thoughts, ideas, and opinions
driving technologically inclined economies, the tension
between the private sector need for profit and public social
responsibility in an Islamic society must be resolved (Nawar,
2000).
Internet
companies face obstacles that other businesses have not had to
face. Nations might subject international Internet content to
national laws. However, doing this could stifle e-business
development, particularly if fines, asset seizures,
imprisonment, and even death, are possible penalties (Hughes,
2001, p. 35). Because of the multiplicity of laws in the
region, materials on the Internet, while perfectly legal in
the country of origin, could innocently violate civil and
criminal laws in one of the countries (Hughes, 2001, p. 37).
Faced with such “chilling” choices, many businesses would
withdraw from the playing field.
Country |
Internet
effects on business |
Highly
skilled IT job market |
Government
online services |
Laws
relating to ICT use |
Bahrain |
3.6 |
4.8 |
3.6 |
3.8 |
Kuwait |
4.1 |
6.1 |
5.1 |
5.3 |
Oman |
3.6 |
4.8 |
3.6 |
3.8 |
Qatar |
4.1 |
6.1 |
5.1 |
5.3 |
Saudi
Arabia |
3.6 |
4.8 |
3.6 |
3.8 |
United
Arab
Emirates |
4.1 |
6.1 |
5.1 |
5.3 |
United
States |
4.1 |
6.1 |
5.1 |
5.3 |
Internet
effects on business measures the extent that the Internet has
improved firms abilities to coordinate with customers and
suppliers to reduce inventory costs. Highly skilled IT job
market means the availability of highly skills technology
workers in industry. Government online services measures the
availability of on-line government services. Laws relating to
ICT use measures the efficacy of laws relating to electronic
commerce, digital signatures, and consumer protection. The
scores range from 1 (the worst) to 7 (the best). See
individual country tables developed by The World Bank Group,
http://www.worldbank.org/data
countrydata/ictglance.htm.
Not
even the wariest GCC government today wishes to be seen as
anti-Internet. Thus many countries up and down (and around)
the Peninsula
are working on their own IT initiatives.
Bahrain
is, Egypt
is, Jordan
is, and so too is Kuwait
(Kuwait
plans a Technology
Village,
2002; Liberalization much be country-specific, 2002;
Bahrain
studying telecom deregulation, 2002). But even the most
liberal along the Arabian penninsula are concerned about
technology’s effects.
At
home in the UAE, Internet growth is mostly connected to
commercial activity rather than to political or educational
institutions because community leaders believe that the
internet and the businesses that it spawns roll on the wave of
the future (Anderson and Eickelman, 1999). Yet, Arabs must
take "a technological leap" if they are to catch up with the
IT advances of industrial nations, noted Raafat Rawdan, chair
of the Egyptian Council of Ministers’ Information and Decision
Support Center. "There's no time to lose. E-commerce in the
Arab world amounts to around $40 million - that is just 0.01
percent of the world total," concluded Khaled Abu Ismail, head
of the General Union of Arab Chambers of Commerce, Industry
and Agriculture (Middle East News Online, 18 December 2001)
Ihsan Bu-Hulaiga, a member of Saudi Arabia's Shura
(Consultative) Council, said Arab nations should "take a
strategic view of IT" (Middle East News Online, 18 December
2001). Elias Ghantous, secretary general of the General Union
of Arab Chambers of Commerce, noted however that the Arab
world "would not be starting from scratch. Most Arab countries
have become aware of the importance of a digital economy"
(Middle East News Online, 18
December 2001).
The
direction that the UAE will take for this new economy lands on
a different point on the compass. By purchasing the latest
technology, the UAE and sister GCC states have leapfrogged the
relatively long periods of incubation experienced elsewhere.
Nonetheless, purchase of foreign equipment and expertise is
one thing. Development of local equipment and expertise is
quite another. It will require a close look at raft of issues,
not the least of which is Intellectual Property (copyright,
patents, and trademarks), the grist of the knowledge-based
economy mill.
Some
observers believe that GCC countries must adapt their public
policies if they are to fully benefit from the knowledge
economy. If human capital is the key to the future, protecting
that future requires protecting that knowledge (Smith, 2001).
Much must be done. Up and down and across
Peninsula,
all nations, except for
Kuwait,
have a copyright law. While these laws define protected
classes of works, separable bundles of rights and privileges
of authors, moral rights, fair use, registration procedures,
and punishment for infringing the law, many legal specifics
vary from country to country. Terms of copyright differ, as do
registration processes and punishment. In some countries,
punishment includes criminal penalties.
Trademark
law, too, is in a state of flux and needs updating and
uniformity along with copyright and trademark regulations if
the GCC countries want to aggregate into a uniform marketplace
(Hassan, 2001). Countries like
Kuwait,
Oman,
Qatar,
and Saudi
Arabia
have restrictions preventing registration of pork and
alcoholic products.
Kuwait,
Oman,
and the UAE are signatories to WTO standards.
Qatar
is not. GCC countries have different registration processes
that differ in several key areas, including the process of
publication and time limits to oppose registration. In
Saudi
Arabia
people who have their pictures taken retain some rights over
use of their images.
The
Internet and the products that fuel its growth are viewed as
the wave of the future (Anderson,
1997). Some believe that the Internet offers opportunity in
which people in this area can be competitive on price,
quality, and access (Anderson,
1997). Indeed, the UAE is among the world's 20 most connected
countries and is also a leader in the Arab world in
information technology investment (Gulf News,
9
May 2001;
see also World Bank, 2001; United Nations, 2001 World
Development Indicators). Internet & Multimedia, the
Internet arm of Etisalat, touts an exhilarating growth rate
since the service began in 1995 (http://www. emirates.net.ae).
8
Besides home hookups, the country has numerous
Cybercafés, government ministries maintain web sites, local
governments have begun an online drive to make services more
efficient, and the Emirates
Center
for Strategic Studies and Research has identified the
communication revolution as a principal target area for
research. (See www.ecssr.ac.ae; see also, Human Rights Watch,
1999; see also, various issues of the Gulf
News.)
To
attract media enterprises, the UAE has begun minimizing media
restrictions. In November of 2001, H.H. Sheikh Mohammed bin
Rashid Al Maktoum, Crown Prince of Dubai and United Arab
Emirates Defense Minister, announced that the UAE wanted to
guarantee international news organizations the freedom needed
to conduct their work without restrictions and limitations
(Reuters, 2001). He also said that Arab media organizations,
that left the country because of governmental restrictions,
would be able to "return home, to broadcast and publish once
again from Arab land…." Al Maktoum, however, also emphasized
that in having this freedom, media organizations would be held
accountable for their reporting (Reuters, 7
November 2000;
see also, Trabelsi, 2001). Apparently his words have worked.
MBC has scheduled a move from
London
to Dubai
in June of 2002.
Sheikh
Mohammed had made his remarks at a conference marking the
creation of the new Dubai Media City (DMC), which began with
an initial funding of $817 million. Currently being completed
on the outskirts of Dubai,
the DMC has been described as "a media hub for the region" and
a global communications link (Kettmann, 2001). In addition to
the initial round, the emirate of
Dubai
has invested additional funds, amounting to billions of
dollars in the Dubai
Internet
City
and Dubai
Media
City,
a free zone for media and IT concerns. Arab banks, with assets
exceeding $552 billion, are expected to pump even more money
into closing the “digital divide" (Trabelsi,
2001).
According
to the master plan, DMC was designed to benefit news and media
organizations functioning from the site. DMC and news
organizations on its grounds were not subject to many
government restrictions or intervention. As a sop to
potentially squeamish foreign investors, the DMC has its own
printing, publishing and licensing rules and can allow
complete foreign ownership so that organizations can be
self-reliant and independent of political pressure. Both
domestic and international media organizations located in the
DMC were to have a 50 year-tax exemption and access to
equipment and other facilities available at DMC. The great
hope was that others would join Microsoft and Oracle and
MasterCard on site (Reuters, 20
September 2000).
Next
to the DMC are two other projects in the free zone area: the
Dubai Internet City (DIC) and the Dubai Idea Oasis
(DIO).9
The DIC was the region’s first information technology zone and
has been viewed by Sheikh Mohammed as a project that would
benefit Dubai’s
economy. In September 2001, an estimated 95 per cent of the
DIC area had already taken. According to chief executive,
Ahmed bin Bayat around 500 companies would be relocating to
DIC by 2002, many of which will be moving from Europe to Dubai
(2000 World Press Freedom Review, 2001).
Idea
Oasis was designed to work with private sector companies to
create an environment in which start-ups could access the
necessary advisory services and venture capital that have been
crucial to the success of start-ups in the
Silicon
Valley.
No private company would be permitted to own more than a 7
percent stake in Idea Oasis. Although the government of
Dubai
has taken the initiative in creating Idea Oasis, preliminary
plans called for privatized in approximately two years with an
ambitious public offering presumably on the Dubai Financial
Market (Issa, 2001).
The
main aim of DMC, DIC, and DIO is to create a clustered economy
comprising educators, incubator companies, logistic companies,
multimedia businesses, telecommunication companies, remote
service providers, software developers, and venture
capitalists, in one place. The hope is to create a critical
mass for the new economy (Arabiata, 2002). Arab officials and
experts recognize the urgency of narrowing the digital gap
between Arab nations and their industrialized counterparts.
The digital gap that separates many GCC countries from
industrial nations is huge and could widen if governments do
not take proper steps.
Governments
in the area should be talking about market-building. Markets
are the tools to enfranchise people. Previously governments
employed people themselves in essentially make work jobs, but
these economies are outdated. Area governments must create a
framework to help out while making more productive use of
available resources (Holloway and Dolan, 2002). (See
http://www. arabadvisors. com/pressquotation.htm.) GCC
countries are full of the “young and the potentially restless”
with many people looking for work in economies that, on the
whole, are at a standstill. The pressure of demographics
suggest that something must be done quickly because the
region’s labor force is growing by 3 to 4 percent yearly, the
fastest growth rate in the world. In some places, living
conditions have stagnated giving rise to potential political
problems (Holloway and Dolan, 2002).
Thus
the private sector must move quickly to combine responsiveness
to old values with the need for intelligent growth. Where that
growth might come from is a potentially vexing and explosive
problem. Good jobs that pay well are an imperative because all
the UAE children of this generation have known is the good
life; many are unprepared to enter the job market; and some
would seriously object to entering the workforce at the low
end of the pay scale. Employing Nationals is a stated
government goal in the UAE. While this necessitates the entry
of women into the labor pool, women are also imbued with the
“duty” of having children to provide the army of workers to
replace the foreign workers forced from their jobs. The
delicate balance of these dual policies will create stresses
for a whole generation of young women as they struggle to
combine motherhood with career.
These
are among the many contradictions that must be resolved by
policy-makers in the
United
Arab Emirates
and the other modern Islamic states as they search for tunes
in the air. The tunes they find must be neither the
traditional Arabic melodies, nor the electronic hum of
computers, but rather a hybrid composition weaving together
the two strands of traditional culture and modern technology.
If they fail to find this compromise, Sheikh Mohammed Rashid
Bin Al Maktoum and his descendents may witness the sand
reclaim their technological cities and the dessert reclaim
their people
Notes
1
Purchasing power parity allows for comparison of economic data
without using exchange rates. PPP are estimates derived from
the relative price in different countries and reflect the rate
at which currencies can be converted to purchase equivalent
goods and services. Michelle A. Vachris and James Thomas,
International price comparisons based on purchasing power
party, Monthly Labor Review, October,
122(10):3-12.
2 The
Indian
Ocean
Rim Network describes the history and the role of the majlis
in Emriati society thusly
The ruler of an emirate, the sheikh, was the leader of
the most powerful, though not necessarily the most populous,
tribe, while each individual tribe, and often its various
sub-sections, also generally had a chief or sheikh. Such
rulers and chiefs maintained their authority only insofar as
they were able to retain the loyalty and support of their
people, in essence a form of direct democracy, though
without the paraphernalia of western forms of suffrage. Part
of that democracy was the unwritten but strong principle
that the people should have free access to their sheikh, and
that he should hold a frequent and open majlis, or council,
in which his fellow tribesmen could voice their opinions
…,
a fascinating aspect of life in the UAE today, and one that
is essential to an understanding of its political system, is
the way in which the institutions of the majlis has
continued to maintain its relevance. In large emirates, not
only the ruler, but also a number of other senior members of
his family, continue to hold open majlises (or majalis), in
which participants may raise for a son or daughter to go
abroad, to more weighty subjects such as the impact of
large-scale foreign immigration upon society or complaints
about perceived flaws in the practices of various ministries
and departments.
In
smaller emirates, the majlis of the ruler himself, or of the
crown prince or deputy ruler, remain the main focus. The
Ruler of Fujairah, for example, holds an open majlis at
least once a week (daily during the Muslim holy fasting
month of Ramadan), which may be attended by both citizens
and expatriates. To these majlises come traditionally minded
tribesmen who may have waited several months for the
opportunity to discuss with their ruler directly, rather
than choose to pursue their requests or complaints through a
modern government structure.
In
modern society, of course, as President Sheikh Zayed himself
has commented, it is naturally easier for a ruler to go to
meet his people than for them to come to meet him. Sheikh
Zayed frequently travels within the UAE, providing
opportunities for him to meet with citizens away from the
formal surroundings of an office or palace. During his
regular inspection tours of projects, he also takes pains to
ensure that citizens living nearby are guaranteed easy
access to him.
Just
as the modern institutions have developed in response to
public need and demand, however, so the traditional forms of
tribal administration have adapted. With many relatively
routine matters now being dealt with by the modern
institutions, so the traditional ones, like the majlis, have
been able to focus on more complex issues rather than on the
routine matters with which they were once heavily
involved.
In
the majlises, for example, it is possible to hear detailed,
and often heated, discussions between sheikhs and other
citizens on questions such as the policy that should be
adopted towards the evolution of the machinery of
government, or the nature or relations with neighbouring
countries. On matters more directly affecting the
individual, such as the highly relevant topic of
unemployment among young UAE graduates, debates often tend
to begin in the majlises, where discussion can be fast and
furious, before a consensus approach evolves that is
subsequently reflected in changes in government policy
(taken from
http://www.iornet.org/newiornet/uae2.htm).
3
Platform for Internet Content Selection. See
www.w3.org/pub/WWW/PICS.
4
Etislat, the state ISP monopoly, says this about their system.
“A proxy server is basically a server with huge amount of disk
space for web-caching. The concept is simple-when a web page
is requested, it is saved to the disk of the Proxy Sever. If
the same web page is requested again, the disk copy is used.
In a proxy server set up, users request pages from a local
server instead of direct from the source. The local server
gets the page, saves it on the disk and forwards it to the
user. Subsequent requests from other users of the cache get
the saved copy, which is much faster and does not consume
Internet bandwidth. It is used to filter sites which are not
allowed to view according to UAE rules and regulations”
(http://cc.emirates.net.ae/).
5
One 1997 survey of languages on the Web indicate that
materials in English account for more than 80 percent of
content. See, for example, "Web Languages Hit Parade," June
1997 (http://babel.alis.com:8080/ palmares.en.html), compiled
by the Babel Team, a joint initiative of Alis Technologies and
the Internet Society. Arabic material accounts for only a tiny
fraction of the remainder. See "Expert Calls for Promotion of
Arabic on Internet," Xinhua news agency, December
30, 1998.
Taken from Human Rights Watch, 1999.
6
See for example, Backpackers Café,
http://www.backpackerscafe.com/midleeast.html; CyberCafe’s,
http://www.indranet.com/potpourri/links/cybercafe.html; World
of Internetcafes.de,
http://www.worldofinternetcafes.de/index.html. The latter
lists Kuwait with 4, Oman with 2, Qatar, with 2, Saudi Arabia,
4; the UAE, with 5; and Yemen, with 3.
7 Bandwidth
is the amount of data that can flow over a network in a fixed
amount of time. Low bandwidth creates a bottleneck in data
flow. The more graphics, animation, and sound, the greater the
bandwidth demands. See Anderson,
1997.)
8
Etisalat has an Internet timeline available at
http://www.emirates.net.ae.
9
Establishing
these is LAW NO. (1) OF 2000 OF
DUBAI
TECHNOLOGY, ELECTRONIC COMMERCE & MEDIA FREE ZONE. See
http://www.dubaiinternetcity.com /pages/diclaw/
diclaw.asp?mcode=239&level=1.
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The authors may be contacted via email to
tnwalters@yahoo.com
and lynne-walters@tamu.edu